Frequently Asked Questions
How do I download the Smart litter box App and connect to Wi-Fi?
Search for "Tuya Smart" on the App Store (iOS) or Google Play (Android).
Turn on the device, open the App, and tap the "+" icon to add a device.
Important: Please ensure your phone is connected to a 2.4GHz Wi-Fi network during setup. (5GHz Wi-Fi is not supported for most IoT devices).
What if my cat is scared of the new machine?
Don't worry, most cats adapt within a week.
- Tip:Â Place the new machine next to their old litter box.
- Tip:Â Put some of their old litter (with their scent) inside the new machine.
- Crucial: Keep the machine powered OFF or in "Manual Mode" for the first few days until they get comfortable using it.
How often do I need to empty the waste bin? (Do I still need to scoop?)
No scooping required! The machine does it all for you.
For a single cat, you only need to empty the waste drawer once every 2 weeks (14 days).
- Ultimate Convenience: Even though our Tofu litter is flushable, you don't need to run to the toilet every day. The machine collects all the clumps into a sealed bag—simply tie it up and toss it in the trash bin.
- Odor-Free:Â The sealed waste drawer traps odors effectively, so your home stays fresh for the entire 2 weeks.
Can I flush the Tofu litter down the toilet?
Yes but only Tofu litter! Our Tofu litter is made from natural pea fiber and dissolves quickly in water.
- How to flush:Â Scoop the clumps into the toilet, let them dissolve for a few seconds, and flush. Do not flush large amounts at once to prevent clogging.
- (Note: Cassava litter is for trash bin disposal only).
Is the litter safe for kittens?
Absolutely. Our litter is made from food-grade natural ingredients (pea fiber, corn starch, cassava).
- It is non-toxic even if accidentally ingested by curious kittens.
- The texture is soft and gentle on delicate paws.
One of my litter packs lost its vacuum seal. Is it okay?
A.Yes, it is 100% safe to use.We vacuum seal our packs to save space during shipping. If air gets in during transit, it does not affect the quality, clumping power, or shelf life of the litter.
Can I mix n'Y'a litter with other brands?
For the best performance we recommend using100% n'Y'a litter. However, if you are transitioning your cat, you can mix a small amount of old litter initially.
How does the "Smart Care Subscription" work?
It is our signature plan where you get a Premium Automatic Litter Box (worth RM 1,000+) for FREE.
- Commitment: You simply subscribe to our cat litter delivery service for 24 months.
- Delivery: We deliver 8 packs (a 4-month supply) at once, every 4 months.
- Result:Â You get the machine for RM 0, and never run out of litter!
How does the "Rent-to-Own" program work?
This is an easy way to own the machine without a large upfront payment.
- You pay a low monthly rental fee (e.g., RM 99/month) for 12 months.
- After the 12th payment, the device becomes 100% yours. No need to return it!


